Our main priority is the safety of your funds. All security tools on HitBTC provided, you are able to stay completely secure: multiple 2-step verification, email verification for withdrawals, security notifications etc. But it’s important to track your online security in general.
Your email address, which you’ve used to create your HitBTC account, is your unique identifier on the exchange. It serves as the key to your account. Withdrawal confirmations are being sent there, and the password reset link as well.
It’s absolutely vital to keep an eye on your email’s safety and the safety of your connection. We are doing our best in handling any possible outside insecurities. After a successful password reset attempt the withdrawals on your account will be delayed for the next 72 hours. The proper notification is going to be displayed in your “Account” section.
Don’t hesitate to contact our support team in case you’d require any assistance or guidance.