We have been making significant improvements to our support system to bring you a new convenient support centre. It combines current Support and FAQ sections and will serve as a knowledge base and a customer care centre. A whole set of articles is covering most of the questions that may arise while using our platform.
There are several main categories:
HitBTC essential user’s guide – We understand that as you join HitBTC, your main goal is probably to start trading as soon as possible. This section will be of help in that, as it shares tips on how to set up your HitBTC account with proper protection and make your first trades and withdrawals.
Most common issues – Even the best might get something wrong. This section will give troubleshooting advice on the most common issues our traders can experience.
Trading – If you are just starting your journey as a trader or missing a few terms, this section will introduce you to the basics of trading, some trading vocabulary and types of orders.
ICO – ICOs have become one of the most effective ways to crowdsource a blockchain project. HitBTC carefully chooses the most compelling ones and introduces them to our traders. The ICO section unveils some details about ICOs in general, HitBTC’s stance on them and guides you through adding your own project to our exchange.
Affiliate – We provide a well-structured affiliate program with tools to bring you the most context and efficiency. This section provides an overview of the program, best practices and suggestions for getting the most out of it.
You can use the Support Centre by just browsing through the sections to get the basics or use the search bar to check whether a question you have is covered. Naturally, you can always submit a request to our Support Team by clicking the link in the top right corner or in the end of each article and we will do our best to assess your query in the shortest terms.
We hope you will enjoy the new support tool we are presenting. If you have a suggestions on how we can improve it, do not hesitate to let us know.