As you may know, wallet addresses generated prior to September 30, 2014 are no longer valid. The security and safety of our platform for customers is the top priority for us. For this reason, we strongly recommend you to create a new wallet address before depositing coins.
To generate a new wallet address, please open the Account tab, navigate to the Balances section and click Fund. Under the wallet address, click the create new address link.
HitBTC is committed to delivering the most outstanding customer service. We appreciate that you are using our service and apologize for any inconvenience you may experience.