Introducing System Health Page

Dear traders,


Transparency and reliability are among HitBTC core values since its launch in 2013. We want to keep being a trusted partner for our traders and relentlessly seek new ways to do it.


We are proud to introduce System Health page to provide you with timely updates regarding current state of HitBTC systems and services. It is a tool enabling our traders to monitor availability and performance on our platform in real time.


The page currently includes the following information:


  • Status for Deposits for every currency along with the number of pending deposits.
  • Statuses for Transfers, Withdrawals and Trading
  • The number of withdrawals processed by HitBTC and waiting to be confirmed by the network
  • Number of withdrawals waiting to be processed by HitBTC
  • Maintenance status for the currency


System Health page is in alpha state and will be further improved to provide maximum transparency in accordance with our high standards and allow deeper insight into the functioning of the platform.


We would like to take a chance to note that our approach to resolving the problems is cause-oriented. If we encounter a malfunction, we go beyond treating the symptoms, but identify and fix the root causes. It is often significantly more energy and time-consuming, yet we stick to it because it helps us build a solid base for the future.



HitBTC Team


CLOUT – a New Step of Media Evolution

Dear traders,


Please welcome CLOUT token on HitBTC.


CLOUT is a blockchain-based platform that promotes the cryptocurrency communities growth and is committed to providing users with quality information in this massively growing space.


CLOUT is a project that aims to solve the problem of false information in the blockchain world. The blockchain based platform allows users to share and evaluate content. When someone posts a piece of news, other users can approve or disapprove it, in case the information is inaccurate or misleading. This feedback is reflected in the user’s rating. Consequently, authors that post fraudulent information, will be penalized by the community and the platform. On the contrary, people that post useful content will be rewarded. Besides, CLOUT users will be able to chat with each other, comment on posts and enjoy other typical social media activities. This makes CLOUT a one-stop shop for all information related to the blockchain and cryptocurrency market and, most importantly, a community self-regulating tool.


The blockchain technology makes the process transparent and advantageous for honest content creators. All users will be rewarded in CLC, CLOUT’s daughter token, based on quality of platform interaction. Posting, commenting, upvoting and being a part of the “crowd wisdom voting polls” all earn users CLC. This system ensures that only high quality posts, comments, and ICO’s rise to the forefront of the platform. CLC is the fuel that runs the Network, CLOUT tokens are what generate CLC.


Behind CLOUT is a star-pledged team of founders and advisors. Sean Kirtz, Founder and President, is a renowned entrepreneur and fintech solution architect. He has solid experience in assessing and managing blockchain based projects and ICOs. One of the key founders, Henry Wang, is a prominent figure in the blockchain business. He is the Founder of International Blockchain Application Federation. Another dominant name is that of CLOUT’s Advisor, David Cohen, one of the pioneers of the decentralized technology.


CLOUT’s team is remarkable for being truly international, since it is formed by professionals from different states and even continents. The team and advisory board features members from the U.S., Europe, Australia, Russia, South Korea, Japan and China.


Please find out more about CLOUT at their official website.

Kapucoin – Archeological blockchain

Dear traders,


We are excited to announce the soon listing of KAPU, the coin of Kapu platform that aims to preserve the finds all around the world using the Blockchain technology.


History of the coin

The Capua coins (KAPU in oscus alphabet) were forged during the Second Punic War (218 BC) in one of the few cities in Italy that decided to ally with Hannibal to fight Roman hegemony. Capua had definitively interrupted relations with Rome and, in order to finance its expenses, forged and spread the coin along Atella and Calatia. Coins were forged with all three metals (bronze, silver, gold), but Capua was the only one of the three cities to issue precious metal coins. KAPU was also famous for its gladiatorial school that, along Rome and Pompei, represented the excellence of the empire’s schools. There were solely gladiators with a great stature and strength and they were trained to give birth to bloody spectacles to entertain the people and aristocracy. During these spectacles the man who was defeated, not only lost the match, but also life. It is precisely in this context that the imposing name of the gladiator Spartacus distinguished itself, who, forced to fight inside the Amphitheater Campano, he led the revolt of the slaves in 73 AD.

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Monaco – Cryptocurrency in Every Wallet

Dear traders,


We are excited to announce listing of from Monaco Technology’s MCO token, a secure currency for transactions without borders.


Monaco’s mission is to build simple and honest financial products that improve lives. Founded in June 2016, Monaco raised US$26.7 million through one of the most successful Token Sale events to date. The company is headquartered in Switzerland with offices in Hong Kong and Singapore.

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Streamr – Unstoppable Data for Unstoppable Apps

Dear traders,


we are thrilled to announce listing DATAcoin, a token of Streamr platform that tokenizes streaming data to enable a new way for machines & people to trade it on a decentralised P2P network.


Streamr is building the world’s leading marketplace for real-time data. The team believes that creating a platform to trade the world’s information will benefit everyone. Companies will be able to build and market their products in the Internet of Things (IoT) in an improved way. People will regain control of the data they produce. And society as a whole will be better off when the value in the data is not concentrated in the hands of a few giant companies.

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Official statement on CAPP (Cappasity) token markets suspension

Dear traders,

We’ve become aware of some suspicious activities on one of our markets and wanted to let you know the steps we’re taking in response.

At HitBTC we believe that a trading platform should not only provide an impressive choice of trading tools, it should also sustain lively states of all its markets, taking care of users’ safety. We see our goal in providing order and proper supervision of all our markets.

We regularly take necessary measures to keep up with our high standards of safety and security. From the moment a currency is listed on HitBTC and markets launched, we continuously track activities on these markets and closely communicate with coins’ and tokens’ developers. This provides protection against market manipulation attempts and similar fraudulent actions.

HitBTC security department has detected suspicious trading activity on one of our markets (CAPP) and due to the heightened risks of insider trading actions, all CAPP markets has been closed. Unfortunately, as for now the CAPP team’s response regarding the issue has not been satisfying and the CAPP team has failed to act in accord with the standards of professional communication. However, the investigation is ongoing and no final conclusions have been made.

We take these matters very seriously and in order to protect our users from malicious activities we have decided to suspend all further CAPP trading. Three months after delisting, CAPP will be removed from the Account pages. All further withdrawals will be handled manually via support. Until 29th of March, you can withdraw CAPP tokens automatically from your account page.

We apologise for any inconvenience this causes, but hope you understand that this is a necessary step to safeguard the quality of our service and protect our users.



DIM – secure, private and robust digital medium of exchange.

Dear traders,


Meet DIMCOIN (Data Interchange Module) cryptocurrency, a peer-to-peer, quantity committed, secure, private and robust digital medium of exchange.


DIM Ecosystem allows to trade shares on blockchain. The DIM is an altcoin that is available in two versions: DIMCOIN and DIM Currencies. The DIMCOIN is a speculative coin that can be exchanged against other cryptocurrencies, while the value of the respective DIM Currency is equivalent to the fiat currency that it is exchanged from.


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HitBTC announcement on multiple issue reports

Dear Traders,

Recently the media has been flooded with announcements regarding the crypto industry’s booming impact and engagement. Many services have been experiencing technical issues due to the increasing number of clients. Some exchanges are suspending new registrations entirely, and others are taking limitation measures as well.

HitBTC is facing challenges without limiting the possibilities for our clients and we are proud to be one of the few to do so. Expectedly, if a malfunction does occur nowadays, it affects more customers than ever before. The number of our clients has been growing exponentially which has inevitably caused more issues than before and has resulted in a significantly increased amount of complaints.

We have also experienced several DDoS attacks in the last couple of weeks, making things worse. It is a challenging task at the moment as we need to optimize our system for the influx of new traders at the same time and sustain the great number of markets we have, which approaches almost five hundred in total. Our team of experts is handling all matters 24/7.

The software issues are worth mentioning as well. As we’re often the first to deal with new coins, we’re the first to large-scale test their equipment, which usually remains in beta version. Safe exploitation of it is being questioned consequently. Our engineers are locating and resolving vulnerabilities and bugs in the software, manually proceeding stuck transactions when needed. It can mean that certain currencies may remain in maintenance mode for days, with their transactions pending.

All of the above basically means that the waiting line for our support is enormous right now. In the first three weeks of December we have received one and a half times more requests than in the previous three months. Behind every issue there is an easy explanation, but failure to provide them on time (e.g. immediately) predictably causes so-called FUD – fear, uncertainty, and doubt.

The following announcements are being presented to eliminate it.

  • Every support ticket will receive its reply.
    It is worth mentioning right now, despite that it goes without saying by default. Not a single issue will remain unprocessed. However, in order for our support heroes to deliver the best possible efficiency we kindly ask you not to create more than one ticket regarding the same issue. Also it’s a good idea to check on a regular basis whether the reported trouble has already been resolved or fixed. The successful resolution of the issue often arrives more quickly than our proper report about that. Please be patient.
  • HitBTC trading has always been secure and it remains so.
    Not a single bit of our clients’ assets had been lost since our launch in 2013. HitBTC applies the industries’ most reliable methods of protection and provides its traders with a whole set of security tools. However, due to increased hacker activity it’s extremely important to take security measures in your own control zone. Please make yourself acquainted with our detailed article.
  • Our main priorities are the safety of your funds and unlimited access to trading.
    It means that not a single coin of yours can be lost in limbo. Every deposit will reach its destination, every withdrawal will be processed. Some trading opportunities might be missed due to issues mentioned above, but in the long run the opportunities are endless. Our engineers are making it happen, constantly working on the expansion of the HitBTC market.
  • It’s getting better all the time.
    Our team of experts have been developing advanced software, capable of handling the extreme load levels. Support requests processing rate has increased, as our team is scaling and adapting to provide our traders with upscale customer service.

Thank you for staying with us.

Introducing Deposit Fees on HitBTC

Dear traders!


This post was updated on January 16, 2018, to include the information regarding ETH, USDT and all tokens deposit fees.


Due to heavily increased demand, a large number of transactions passes through BTC and other networks. It leads to a significant amount of transactions waiting in the mempool, longer processing time and unprecedented fees.


We are announcing that a fixed fee for BTC, ETH, USDT and all tokens deposits is to be charged.


This measure is introduced in order to provide greater stability on our exchange. It would help facilitate processing of incoming transactions and maintain the liquidity and security of Bitcoin, Ethereum, Tether and all tokens on HitBTC at a level we deem worthy of our traders.


The deposit fees will be deducted from the amount of the incoming transaction. The fee amount for every token is shown below the deposit address. Please be advised that if your deposit is lower or equals the fee, the whole amount will be used for the commission and will not be refunded.