Secure your trading: simple steps

The world of crypto, relatively young and growing so fast, has become very attractive to cheaters of all types. Some of their tricks are as old as the internet itself – but still thousands of users get attacked every day. So we put together a list of the most common cases to help you keep your trading safe. Please read the following carefully: some threats may hide in common actions, daily used services and even your mobile phone.

Your Devices

  • Keep it clean and clear – be sure that you know what is installed on your machine. Ideally, have a dedicated computer for trading and do not install any applications that are not relevant to trading.
  • Getting Linux installed on your trading computer or just having a Mac is a good idea – does not guarantee you 100% safety but significantly reduces risks.
  • Do not install any plugins, especially those new to the market, they can easily turn out to be password-collecting malware. Avoid saving your passwords in your browser.
  • Browser extensions from unknown developers can easily turn up to be malwares. They could be used to steal your personal data, intercept your payment details or even to simply replace your own deposit addresses on a web page with hacker’s address.

The same level of security should apply to your phone or tablet or any other device which stores your 2FA code and passwords. Enable fingerprint (if available) and remote erase in case the phone is lost. Do not share your phone with anyone, especially your children. Wipe out all the applications that you do not use, upgrade your iOS or Android to the latest version, and please do not jailbreak your phone if you are not a pro (maybe think twice if you are a pro).

Do NOT install any applications advertised as HitBTC: as of March 2018, HitBTC is available only in a mobile browser mode, you can access it by Chrome mobile, Firefox mobile, Safari mobile or Opera for mobile phones.


You do not jeopardise yourself by simply using Wifi. Unless you do not connect to the network from a country with forcibly installed, state-owned SSL certificates, your data is transferred using the latest generation of SSL. If you still feel concerned about your safety, use VPN.


  • Do NOT use same passwords twice, especially for your email and any other website. The most secure option is a combination of a randomly generated password and a trusted password manager, we recommend KeePass.
  • Do not tell anybody your password or send it to third parties in any type of message. The only person who needs your password is yourself – a HitBTC Support member will never ask for it.


We ask you to enable 2FA when you register at HitBTC because your security is our top priority. Please be sure that you enabled it.


We recommend you setting a separate email address for trading.  Gmail is a basic reliable option. Do not forget the 2-step verification – so if your mailbox is accessed from an unknown device you’ll get notified.

Using your email

  • Never open any attachments – especially if it’s any kind of unknown file type  or documents/ files you haven’t requested.
  • Never click any external links sent to you in emails. Or, if you have to, make sure you know why you are clicking – for example, you have just registered and we ask you to confirm the email and enable the 2FA. When receiving this type of email, please check the From line. If it is anything@hitbtc (not hlt, not heet etc), it’s most probably a verified sender. See? – one letter can change everything.
  • Keep track on your inbox. Once your account is accessed from a new IP, a proper notification is sent to your email. Also major events (like withdrawals) are communicated via email. Mind such notifications, they will help you detect illegitimate activity as fast as possible.

Phishing websites

There are some new sorts of scam but old tricks work pretty well: people click the links that look like something they know which lead them to a website looking like something they know.

The one and only URL for HitBTC is, any other URL is a phishing site. Do not trust lookalikes, do not enter your login and password if you have doubts about the website you just clicked. The best option would be to simply bookmark the legitimate HitBTC page.

And do not hesitate to contact HitBTC Support if you think you received a suspicious message or noticed a suspicious activity.  We monitor phishing activities, and your help is much appreciated.

Contacting support

At the moment, HitBTC doesn’t not have phone or voice support. Please do not call any line advertised as HitBTC support and abort any phone conversation with anyone introducing themselves as a HitBTC support team rep.

The only HitBTC contacts are those you see on the website, in the “Contacts” section. If you are in doubt, please contact support before you send an email message or chat to someone on Facebook or Twitter.

Last but not least: HitBTC NEVER asks you to send any money to participate in any contest or lottery.  Please be careful, protect yourself with simple yet reliable tools, pay more attention to the actions you take both online and offline, use safe networks.

We wish you safe and successful trading.

Buy BANCA and win brand new Porsche

Dear traders,

we are happy to announce BANCA trading competition!

Details of the competition

To celebrate BANCA World`s Premiere Listing, it has compiled some amazing prizes for BANCA adopters on HitBTC to win in the BANCA Trading Competition.

Users will be ranked from 1 to 200 in terms of the BANCA volume traded on HitBTC accounts. The winners will be chosen according to their Competition Rank by the end of the contest.

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Neufund – A Community-owned Fundraising platform

Dear traders,

We are excited to announce the listing of Neumark (NEU), the token of Neufund Platform.

Neufund is building a community-owned fundraising platform. They are making an upgraded version of the popular ICO mechanism available to companies for fundraising and financing purposes. With the platform any company – blockchain or not – can “tokenize” itself in a way that is legally and technically secure.

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Curriculum Vitae Chain – one-stop solution for the recruitment industry

Dear traders,

We are glad to announce the soon listing of Curriculum Vitae Chain token CVH on HitBTC.

Curriculum Vitae Chain is a blockchain-based platform that aims to eradicate time-consuming practices of checking the CVs of potential employees for employers and enable those seeking jobs to keep a verified track record of their employment and studies. The project would be able to provide a one-stop solution for the problems recruitment industry is facing right now. Continue reading

indaHash – Tokenizing the Influencer Industry

Dear traders,


We are excited to announce the listing of the indaHash token, a digital currency and reward tool for influencers, brands and fans.


History of the company


indaHash is a mobile, app-based platform that connects over 400,000 social influencers with brands like Coca-Cola, L’Oreal, Unilever, T-Mobile and more. indaHash is an established business with a working product.

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DIM – secure, private and robust digital medium of exchange.

Dear traders,


Meet DIMCOIN (Data Interchange Module) cryptocurrency, a peer-to-peer, quantity committed, secure, private and robust digital medium of exchange.


DIM Ecosystem allows to trade shares on blockchain. The DIM is an altcoin that is available in two versions: DIMCOIN and DIM Currencies. The DIMCOIN is a speculative coin that can be exchanged against other cryptocurrencies, while the value of the respective DIM Currency is equivalent to the fiat currency that it is exchanged from.


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SWFT – One-click Cryptocurrency Exchange

Dear traders,


We are thrilled to announce the listing of SwftCoin, the coin of SWFT cryptocurrency transfer platform.


SWFT Platform Introduction


SWFT is easy and fast cross-blockchain cryptocurrency transfer platform, with app, website and API. Built by the leading minds in artificial intelligence, big data and blockchain, SWFT integrates the world’s major exchanges to effectively achieve hedge risking, provide customers with an easy and efficient platform for cryptocurrency transfer. SwftCoin will be the only accepted payment method for transaction fee on SWFT platform.

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