SOLVE Trading Contest on HitBTC

After the recent addition of SOLVE on HitBTC, we are very happy to announce that we will host a trading contest with a prize pool of 100,000 SOLVE tokens for users who trade on our platform.

The contest will run from 00:00 (UTC) on February 5th to 00:00 (UTC) on February 17th, 2020.

How to participate?

Trade SOLVE against BTC during the contest period.
Your SOLVE balance at the end of the competition cannot be lower than your SOLVE balance at the start.
Wait until the end of the contest period to see if you won. Users will be ranked on their buy and sell trade volumes during the contest period.

Prizes and Positions

1st prize: 50,000 SOLVE
2nd prize: 25,000 SOLVE
3rd prize: 10,000 SOLVE
4th prize: 3,000 SOLVE
5th-10th prize: 2,000 SOLVE each

Good Luck and Happy Trading!

Apply now:

Our contest rules have been updated, find out more:

The 2nd Silverway (SLV) Trading Contest on HitBTC

We are proud to announce that we will be hosting another trading contest on our platform where Silverway (SLV) will once again give away SLV tokens to a number of lucky winners.

The contest will run from 00:00 (UTC) on January 21st to 00:00 (UTC) on January 30th, 2020.

How to take part?

Trade SLV against BTC on our platform during the contest period.
Your SLV balance at the end of the contest cannot be lower than your SLV balance at the start.
Wait to see if you were one of the lucky winners. Users will be ranked on their buy and sell trade volumes during the contest period.

Prizes and Positions

Prize pool: 20,000

1st prize: 3,300 SLV
2nd prize: 2,200 SLV
3rd prize: 1,500 SLV
4th prize: 700 SLV
5th-10th prize: equally split 2,400 SLV
11th-100th prize: 110 SLV each

Don’t miss this opportunity to accumulate more SLV by showcasing your best trading skills.

Apply now:

Please note that our trading contest rules have changed. For future reference, pay attention to our new rules, visit:

Sub-Accounts Now Live on HitBTC

We are happy to announce that we’ve put together a great new feature that will give our users a higher degree of control and flexibility in their actions on our exchange. The sub-accounts option is a perfect solution for institutional and corporate clients. It enables users to create distinct subsidiary accounts with which they can explore various trading styles and strategies with operational autonomy while still contributing to the volume activity of all your accounts.

The way this works is fairly simple. Your master account is the control room of your financial operations. If you have already upgraded your account, it will be automatically converted into a master account. If you cannot create sub-accounts, you will need to upgrade your account.

Once you have a master account up and running, you can then create any number of subsidiary accounts that are all tied to the master. Each subsidiary account is like a small branch that operates independently from other sub-accounts but falls under the control of the master account.

This is important for a number of reasons. Not least among them being that, with this structure, corporate and collective clients can set up operations on HitBTC quite easily, spreading activity out but retaining full authority and security.

Key to the sub-accounts structure is the way they contribute to a trader’s Fee Tier standing. While each sub-account is separate, all sub-accounts tied to a master account contribute to the cumulative volume of all your accounts. Therefore, while you can be engaged in a variety of different trading activities unconnected to each other, all the activities will weigh in the financial favor of your accounts.

Here’s a breakdown of the differences between master accounts and sub-accounts:

You own personal command center

For the management of all your sub-accounts we’ve created a Command Center where you will find everything you need in one place. Here you can control and audit the sub-accounts you have under your master account and create new sub-accounts by linking them to email addresses that have not yet been registered with HitBTC. Additionally, this is where you will find the cumulative account balance of all subsidiary accounts displayed in BTC or USD.

Account management and reports

With the master account you will have access to the balance sheet of each of your subsidiary accounts. This will give you details on transfers, withdrawals, and deposits as well as an overview of recent account activity. The Reports section of the Command Center will give you order, transaction, deposit, and withdrawal information on all accounts, including the master, broken down by the account. Additionally, this is where you will find a summary for all sub-accounts.


The way security works for sub-accounts maximizes the security for all parties involved. Each sub-account will have its own API keys which will be accessible only to the individual sub-account and the master account. You can freeze sub-accounts or only withdrawals for them, transfer balances, and remove keys from your master account.

Saving advantages

Transactions that occur between a master account and a sub-account occur off-chain and are therefore free.


Only master accounts have to undergo the KYC procedure. This means that, upon creation, sub-accounts already meet the KYC requirements and do not have to go through the verification process.

Get Started

Right now the Sub-Accounts feature is available upon request. To get started, head over to the Sub-Accounts tab. Once your request has been approved, you can enjoy the full functionality of this feature. Please note that only new accounts, with email addresses that have not yet been linked to HitBTC can be added as sub-accounts.

Join the Kryll (KRL) Trading Contest on HitBTC

Calling all Traders!

Celebrate the addition of Kryll (KRL) by taking part in a trading contest with a prize pool of 200K KRL from 0:00 AM (UTC) December 10th to 0:00 AM (UTC) December 20th, 2019.

There will be an additional 100K (KRL) distributed to all traders that take part through the Kryll platform via API.

How to Participate

  1. Sign up to the KRL trading contest, click here:
  2. Trade KRL against BTC on HitBTC during the contest period.
  3. Your KRL balance at the end of the competition cannot be lower than your KRL balance at the start.
  4. Traders will be ranked on their buy and sell trade volumes during the contest period.

Prizes and Positions

1st prize – 30% of the prize fund
2nd prize – 20%
3rd prize – 15%
4th prize – 10%
5th prize – 5%
6-10th prize – 4% for each trader

Please note that we have a zero-tolerance policy towards wash trading and other unfair trading strategies. Those suspected of wash trading will be excluded from the list of winners.

HitBTC iOS App Out for Beta Testing; Rewards Offered for User Feedback

We have listened to the wishes of our community and moved into the next stage of development on our HitBTC iOS application. We want to make sure all the i’s are dotted before we send the app out to all corners of the world. This is where we are counting on your help, our dear users.

For those of you who are eager to use HitBTC on your iOS devices before it is available in the App Store, the good news is that you can. We are in fact doing a preliminary rollout of the app and are welcoming 200 users to be our “beta testers”. The top three beta testers who give the most valuable feedback will be awarded with a total of 6,000,000 Verasity (VRA) tokens split three ways. When we did this for our Android app, we received more than 300 recommendations, of which almost 80% were implemented.

Rewards are not only limited to the top three beta testers. If you provide us with really useful information and suggestions – which consists of in-depth reviews and unique or first-find bug identifications with clear duplication instructions and screenshots – we will reward you with trading discounts that will put you on the third tier of our Trading Fee Tier system (0.05% Maker Fee and 0.07% Taker Fee) for one month.

Let’s get started! Please follow the steps below:
1. Install TestFlight:
2. Open page:
3. Leave your feedback until 00:01 UTC Dec 16th, 2019 in this form:

Exclusive Silverway (SLV) Trading Contest on HitBTC

To celebrate being added to our platform, Silverway (SLV) will giveaway 25,000 SLV tokens to users on HitBTC in an exclusive trading contest running from 0:00 AM (UTC) on November 19th to 0:00 AM (UTC) on November 28th, 2019.

Learn more about the trading contest rules here:


How to participate

  1. Trade SLV on HitBTC during the contest period.
  2. Your SLV balance at the end of the competition cannot be lower than your SLV balance at the start.
  3. Sit back and wait to see if you won. Users will be ranked on their buy and sell trade volumes during the contest period. 


Prizes and Positions

1st prize: 3,500 SLV

2nd prize: 2,000 SLV

3rd prize: 1,500 SLV

4th prize: 1,000 SLV

5th-10th prize: 750 SLV each

11th-100th prize: 138 SLV each


Good Luck and Happy Trading!



The Lowest Fees on the Market

There’s no place like home. And for the modern-day digital asset trader, home is where the order book is. At HitBTC, we couldn’t be prouder of the community of traders that has helped us cultivate this space and turn what was just a dream a little over five years ago into the digital home of innovators and next-gen economy builders.

We want to accommodate our community as best we can, and give them an unbeatable experience in our digital backyard. We have been able to do this by offering an industry-leading number of trading pairs and an intuitive and helpful interface, among other things. But we are always looking for ways to do better and bring more to the table.

Therefore, we are really happy to announce that we have overhauled our maker-taker fee tier system and drastically slashed our trading fees.

Of importance to us in this process was optimizing our exchange for traders of all kinds. Too often traders have to pay out the nose via trading fees just to enjoy a comfortable level of security on an exchange.

Our old tier system had fifteen levels, ranging from 30-day trading volumes of less than 100 bitcoins to volumes of greater than 6 million bitcoins. It was, in short, comprehensive. But we felt it could better suit everyone involved if it were tailored to better facilitate the activities that are most common here. The fifteen previous tiers have been consolidated into ten, and fees have been slashed across the board.

Just looking at the lowest tier, which now applies to 30-day trading volumes of less than 10BTC, fees here have been slashed from 0.1% for makers and 0.2% for takers to a blanket 0.07% for both categories. For upgraded accounts, HitBTC utilizes a trading fee tier system, rewarding community members for high volume trading. The fees for the rest accounts are fixed at 0.1% Maker Fee and 0.2% Taker Fee.

While the maker-taker system is designed to encourage liquidity positive activity on behalf of traders, we believe the adjustments we have made will further stimulate liquidity by freeing up members of the first bracket class from restrictive trading fees. The incentive staggering that favors makers continues as you ascend the nine tiers, but now users are provided with an industry low fee threshold at the most basic level of engagement on our exchange. 

Moving forward, we hope that this fee slash comes to mark the beginning of a period of growth for our platform, both in terms of community and product. The process of refinement—for anything worth refining—is never-ending, and we are honored that you are coming along with us on this journey. If you have any questions regarding the new fee system, or anything else concerning our platform, our support team will be happy to help. 

New tickers for Bitcoin Cash ABC and SV

Dear traders!

On July 11, 2019 we are changing the ticker of BCHABC to BCH, and BCHSV to BSV. Transactions and trading in BCH, BCHABC, and BCHSV will be unavailable 15:00–15:05 UTC.


After the works are completed, BCH (old) trading will be stopped permanently.

All the balances in BCH will be converted 1:1 to BCHABC and BCHSV.

BCHABC will be renamed to BCH, and BCHSV will be renamed to BSV.

The old BCH will be renamed to BCHOLD and if you need to check your history, you’ll see it under that ticker.


For BCH(BCHABC) and BCHSV(BSV) old and new tickers will be supported simultaneously for all API calls where tickers are used as requests parameters. Market Data requests without explicit ticker specification will return new ticker names only.

For FIX users nothing will change, so you don’t need to worry.


Why is it happening?

BCHABC and BCHSV tickers appeared during the BCH fork. By allowing our users to trade what was then known as Bitcoin Cash ABC (BCHABC) and Bitcoin Cash SV (BCHSV), we were encouraging the free choice of our community to support either of the new chains.

Over time, the general public has accepted BCHABC as the successor to the original BCH.


If you have any questions, do not hesitate to contact us at

HitBTC’s comment on the latest Bitwise report

Different exchanges have different customer profile. HitBTC is among the first cryptoexchanges to offer low-latency institutional grade (FIX) trading API. This is why the client profile of HitBTC differs from that of unmentioned but implied ‘reference exchanges’.

Algo trading implies trading in small order sizes with extremely high frequency in order to take advantage of very short-term market movements that happen in millionths of a second and are therefore undiscernable to human traders.

HitBTC has managed to attract many institutional participants contributing to institutional (read mass) adoption and market efficiency. This, in turn, has resulted in different order size – order frequency relationship. To many lacking sophistication and financial literacy, this does seem like an anomaly that these gifted individuals attempt to portray as manipulative trading practices while in fact, this does represent solely the client profile. Note that our overnight volumes are consistent with the day-trade pattern: unlike humans placing round digit orders and having to eat and sleep, machines don’t sleep and react consistently on emerging market patterns.

To put it simply: HitBTC is among the most technologically advanced digital asset trading platforms. Our technology sets us aside from the majority of our industry peers. This, in turn, facilitates institutional participation. Institutional traders rely on sophisticated trading practices rooted in HFT (High-Frequency Trading) domain. The trading strategies employed by such institutions are markedly different from those utilized by the retail (manual) traders. This difference is reflected, among other dimensions, in different order frequency – volume patterns. People who don’t possess sufficient diligence and/or expertise in finance domain might get confused and tangled with the message they manage to discern from the data they happen to possess. This results in them reaching wrong conclusions that are ought to mislead the general public when spilled in the public space.

Proof of Silence. Does communication matter?

HitBTC is the most technologically advanced digital asset spot trading platform operating since 2013. We focus on security of the custody and the platform. That’s why we never got hacked. Rumors and unfounded allegations are mostly spread by non‑professionals or being paid for. Our custody has never lost user assets. There are no irregularities in platform’s performance or balance sheet. We are improving our Public Communication approach.


Dear Existing Traders, Future Traders, Cryptomedia who know what they are writing about, those who don’t, those who write for money, and those genuinely enjoying the show, we would like to state our position in a clear way with respect to recent write-ups attempting to portray HitBTC in an unfavorable light. We’d like to address some of these issues and provide context into why they happened and what we are doing to develop our product and the way we communicate.
Let’s start with some background:

  1. HitBTC has been in the cryptocurrency market since 2013. We were among the first and one of the most technologically advanced exchanges. When the early crypto enthusiasts built their first matching in Python or JS, we offered our traders a robust high-throughput C++ matching engine.

  2. We are always ready to admit our weaknesses. While focusing on technological and security parts of the product, we have somewhat neglected the Public Communication and PR. We can see that this might have been our major omission. When faced with a trade-off between focusing our company on security of user assets or PR efforts, we have always opted for the former. A day will come when we will achieve both goals.

  3. The Winter of 2017–2018
    • 3.1. The market for digital assets experienced staggering growth during the winter of 2017–2018 which caused explosive growth in the number of our customers. Our technology performed well with this demand showing its superior capability. However, due to the overwhelming demand for our services we encountered major bottlenecks at an operational level. Our Customer Care and Compliance departments were frequently unable to deliver timely responses to clients’ applications and enquiries and a significant number of these cases became public. Substantial investments were made in the aforementioned departments and the issues were solved in successive months. Unfortunately, however, the negative impact to our public perception had already taken place.

    • 3.2. We would like to emphasize that our technology was built by following procedures rooted in the mature financial industry. To ensure the robustness of mission-critical systems, our philosophy dictates that every issue (whether it is daemon lag, lack of 2-step transaction in ADA currency, detection of a transaction stuck in the bitcoin mempool for more than 48 hours due to a low transaction fee, ethereum smart contract vulnerability, etc.) is handled manually and is thoroughly documented. This assures established procedures and workarounds to be in place should the same issue recur. Over the years our dedication to established financial industry practices has guarded us against losses. This a priori more time intensive approach by today has delivered an extremely resilient system, supporting the largest number of assets in the industry without the risks which many platforms may not be able to anticipate.

    • 3.3. Since the beginning of 2018, we have been able to bring the average support response time down to below the 12 hours mark. At the same time, we were the first to create the System Monitor – a tool made available to everyone, and specifically designed to track platform’s performance and status of initiated, pending and completed transactions as well as deposit, withdrawal and trading components status across over 500 assets.

  4. It has always been our core value that the only acceptable mean of expanding our market share is the constant perfection of our product. Apparently, not everyone shares this belief. As a result, besides real cases, which inevitably seem to surface on social media with projects of our scale, we sometimes stumble upon anonymous “cases” and other general allegations lacking substance. We let them slide more often than not since we have always been focused on addressing real cases and foregoing the opportunity of entering into fruitless disputes on the anonymous Internet space.
    To summarize, the combination of technological advancement and self-imposed communication isolation has repeatedly made HitBTC a target for various provocative statements, both genuine and motivated otherwise.
    The following recent articles are a vivid illustration of unfounded claims that were casted against HitBTC:

    • 4.1. “HitBTC failed Proof-Of-Keys” saga,  January, 2019
      CCN article: “Bitcoin Exchange HitBTC Freezes Customers’ Accounts ahead of Proof of Keys Event”

      1. A widely quoted article, in its entirety, is based on only 2 AML cases. One of them was initiated as part of the investigation into the December, 2018 BTCP security breach, at the request of the coin’s core team. Unfortunately, there is no clear indication of the nature of the second case that can be discerned from the article.

      2. The author of the article failed to track the deposit/withdrawal dynamics that did not uncover any irregularities. A simple block explorer or our public System Monitor would suffice for these purposes.

    • 4.2. “HitBTC insolvency: by @ProofofResearch” saga, May, 2019

    • BitcoinExchangeGuide article: “HitBTC Appears Insolvent [Blockchain Analysis]”

      1. This article’s case claiming delayed withdrawals is based on 3 AML cases and social media gossip. All quoted AML cases  were resolved within 3, 12 and 33 days respectively.

      2. Obviously, a subset of hot wallets’ balances are not representative of exchange’s total assets. This makes the statement in the article look like someone has been motivated to openly harm our reputation.

  5. Since we have touched upon the topic of KYC/AML, let us expand upon it. Against the will of crypto anarchists and early crypto adopters, the crypto market is progressively becoming more like a regular financial market. That makes it the subject to practices common to legacy financial institutions. Among these practices are design and enforcement of prudent AML/KYC policies and procedures.

    • 5.1. Protection of market participants
      To provide some background: One of the main outcomes from The Great Depression was the establishment of a regulatory framework to protect the general public. As a result, markets became more transparent and protective for its participants which entirely corresponds with our values. The cryptocurrency space will go through a similar process. We foresaw the trend of regulation as an essential factor enabling its mass adoption. We have been setting up an institutional grade infrastructure (KYC/KYT/Market Surveillance/AML and other systems) to protect future mass market participants by following best practice from established financial markets.

    • 5.2. Elimination of bad actors
      We respect and understand the inevitable trend of increasing regulation. In our capacity as the largest spot crypto market, we are making extreme efforts to shield our users from bad actors. This coincides with our philosophy and we consider it to be the only way for the mass adoption of crypto to take hold. That is why we have been constantly evolving our processes, and have developed our AIA Policy, structured around AML/KYC procedures that have allowed us to become one of the “cleanest” exchanges in crypto. Years ago our AML team were happy to uncover posts on darknet websites advising to “never use hitbtc”.

  6. Our stance has exposed us to allegations related to or in some way implying “inappropriate suspensions or significant withdrawal delays”. In fact, these allegations always fall in one of the following categories:

    • 6.1. AML cases that indicate suspicious activity on a user account and require a manual check. A Security Officer reaches out to the user and requests the necessary documents – a delay from either side during communication might prolong the verification process.

    • 6.2. Bad actors using fake documents or counterfeit materials for verification purposes. Rarely, it happens that a person on the other side of a confirmation video call (which is a part of our extended AML procedure), shows no signs of affiliation with the account.

    • 6.3. Deposits to the wrong address. If a user accidentally deposits digital assets to the wrong address on HitBTC, we can usually rectify the situation. For example, if a user sends BTC to a USDT address – this is a reversible mistake. Our technical and financial specialists can recover it manually if it’s eligible for retrieval. Naturally, it takes time.

    • 6.4. Victims of phishing. Even though we are always on the lookout for sites mimicking our interface for malicious purposes and initiate their shut down, some of them might escape our attention. We do our best to increase the level of protection of customer accounts. In recent years we have implemented a number of additional security features, such as: one of the first-in-the-industry 2FA confirmations, whitelisted addresses for withdrawals and advanced market surveillance systems.

    • 6.5. Rare cases of account suspension due to a law enforcement request in which we are explicitly prohibited from informing the user in question about the matter.

    • 6.6. Law enforcement requires us to freeze assets without explicit prohibition from informing the user in question. One of the recent public cases.

    • 6.7. A third party request claiming their funds are involved in fraudulent activity – user in question’s account is frozen if we have reasonable arguments to back up the claims and we’re obliged to ask a third party to get law enforcement involved.

    • 6.8. Loss of access to 2FA device requires an extended verification process which should take time due to the security policies that aim to protect users that didn’t lose their 2FA keys, but might have someone pretending to be them.

    • 6.9. A separate category of cases that cause deposit/withdrawal delays on a subset of assets have to do with comprehensive custodial security infrastructure and technical issues of daemons (please refer to 3.2 above). They are an artifact of a large system – given the nature and quantity of assets we support, at any point in time, there are some of them that are down for maintenance. We have custodial SLAs that we are constantly improving, and we are confident that they are at the optimal level of security vs performance within the entire industry. We share necessary statistics transparently in our System Monitor.

  7. We would also like to communicate our position with respect to assets being integrated into and occasionally removed from our platform as this has also caught its share of public attention.
    We are honored to work with a diverse range of blockchains and tokens. Given the fact that the crypto industry was in it’s very early days, some lapses of judgement in assessing our integration partners have occurred despite our best efforts to prevent this. Sometimes, it was that we did not possess a complete understanding of the integration partner’s business; sometimes it was the change of the integrated project’s course over time. As a result, the decision to remove a project from our platform occasionally had to be made. In these circumstances, we inevitably face a tough choice – whether to announce it beforehand, adversely influencing the asset’s price, or carry out the process instantaneously. We considered the second option to be less harmful. Withdrawals for the currency or token that was removed always stay open even after the removal takes place except for cases when the technical team is aware of issues. The vast majority of removal decisions fall into one of the following categories:

    • 7.1. Hacks, security breaches, and critical contract bugs solely on the side of the token or coin issuer. For example:

      • 7.1.1. The MXM Case
        • On March 26, 2019 04:19 UTC MXM had reached out to HitBTC reporting a “critical vulnerability” in their smart contract. We immediately suspended the withdrawals and deposits.

        • On March 28 the team reached out to us again asking to list a fork of their token that had been distributed using a snapshot made on March 25, 19:00 UTC”, 9 hours before we were notified.

        • The resolution proposed by the core team:

          • HitBTC lists a forked token.
          • MXM would send to HitBTC custody tokens of the new contract.
          • HitBTC will exchange the old tokens for the new ones transparently to the users.
        • MXM team sent  the new tokens to our custody.
        • During the audit, our financial department identified a mismatch between the new tokens received and the quantity required for a one to one conversion for our customers.

        • Having reached no consensus with the core team, we decided to remove MXM from the platform.

        • We reversed the transaction of the insufficient amount of tokens transferred to us back to the MXM team.

        • After negotiations, the MXM team solely took responsibility to convert old tokens for our customers. We carefully monitored this process.

      • 7.1.2. The MORPH Case
        • June  20, 2018, a security breach was exploited in the MORPH smart contract by malicious actors, that allows anybody to issue an unlimited number of tokens.

        • June 21, 2018 at 20:06 UTC the MORPH team contacts our sales department with requests to “pause listing”, and “pause trading”, and to be prepared to swap the smart contract with the reason “issues with our smart contract”.

        • No mention of any security breach was made.
        • June 22, 2018 at 10:29 UTC. Following established procedures, our sales department initiated negotiations to support the new smart contact as defined by our standard procedure for any regular business activity involving the resources of our tech team.

        • Independently on June 22, 2018 at 20:46 UTC our AML and security departments’ alarms were set off indicating malicious activity related to MORPH’s smart contract.

        • Transfers from custodial to trading accounts were suspended immediately to prevent fraudulently issued tokens entering our liquidity pool.

        • A financial control check found that 19,842,265 compromised MORPH tokens had entered our liquidity pool. We contacted the MORPH team and had provided detailed blockchain transaction data, analytics from our security department and data gathered regarding the malicious activity. We want to stress that during future communication we did not disclose irrelevant data that the MORPH team was requesting.

        • The MORPH team refused to provide the requested 19,842,265 new MRPH tokens in order to carry out the contract swap procedure with a 1 to 1 rate.

        • The MORPH team’s values not to admit own mistakes did not align with ours and we made a decision to cease our relationship with them.

        • Following this case, we thoroughly examined and revised our internal smart contract audit processes and KYC procedures for potential partners.

      • 7.1.3. The BNT Case, an example of a core team acting in good faith when resolving their security breach.

        • Bancor experienced a security breach leading to a part of their funds being compromised on July 9, 2018.

        • On 9 July, 2018, the BNT core team moved a part of funds from our custody accounts without our consent*. This action immediately set off our financial control alarm and we closed all deposits and withdrawals of the BNT token.
          *We realize that the vast majority of tokens are controlled centrally by their respective core teams, and we understand the importance of constructive communication with them.

        • After discussion with the core team we have reached mutual understanding. Bancor returned the funds retrieved from our custody on July 12, 2018.

    • 7.2. Although we have been constantly improving our internal processes, in the past, a few cases of insufficient review did occur. Here are the most notable of them:

      • 7.2.1. The XMV Case
        • We made an announcement regarding XMV integration on May 3, 2018.

        • Resources of technical team were engaged and severe technical problems in XMV daemon and network were discovered.

        • In parallel a Due Diligence process was conducted. MoneroV failed to provide the set of required documentation.

        • We rejected XMV integration in early November, 2018.

      • 7.2.2. The AMM Case
        • As mentioned above, in December 2017, our back office was overwhelmed with requests.

        • The malicious activity occurred and some accounts were credited with x106 larger amounts than they actually deposited via the  blockchain.

        • We invested a considerable amount of technical and operational resources into dealing with each customer affected on a case-by-case basis.

      • 7.2.3. The HitBTC, McAfee & MTC Case
        • On May 4, 2018 John McAfee Tweets about the MTC token integration into HitBTC.

        • On June 28, 2018 McAfee Tweets his disdain for exchanges, targeting HitBTC specifically.
          “The crypto exchanges have become the thing that we have originally fought against. Their power is immense. Hitbtc, for example, has increased suffering for millions of poor people who cannot afford the minimum buy-in since it is greater than their monthly income. Boycott them.”
          @hitbtc I will be your worst enemy until you prove that you are aligned with our community and are truly interested in helping the poor. You have not done shit to help access the only free healthcare in the world.”

        • Referring to ambiguous McAffee’s critics about the “buy-in” price (a term from poker), on June 30, 2018 we answered with a Tweet explaining our withdrawal fees.

        • Despite this, John McAfee continued to make significant efforts to create a toxic atmosphere around HitBTC.

        • We have deep sympathy to John’s beliefs that poor people should have access to new technologies, but we see a different way to achieve that – by building a robust infrastructure for future mass adoption.

    • 7.3. The activity of a coin’s core team negatively affects our customers. For example:

      • 7.3.1. The BTCP Case
        • On December 30, 2018, after  persons with malicious intent exploited a vulnerability in the coin’s code, BTCP made the decision to make a hard fork of their blockchain, burning “shielded” and “unmoved” coins.

        • The BTCP team’s decision put in danger the unmoved coins stored in our custody system under Segwit BTC addresses. To “move” and protect them from being burned we had to either import cold custody’s BTC private keys to BTCP daemon or implement the BTCP transactions signature ourselves.

        • As importing keys from the high security segment of our custodial technical infrastructure to any third party daemon fundamentally contradicts our policy, we opted for signature implementation in order to protect our custody funds.

        • Despite our utmost efforts, we were unable to obtain clear documentation from the BTCP team that would have allowed us to implement the P2SH-P2WPKH signature in time.

        • We requested that the BTCP team to compensate us for the loss of coins that were burned based on their conscious decision to proceed with a hardfork.

        • The BTCP team refused to provide any alternatives, that would have prevented damage to the funds in our custody.

        • We decided to remove BTCP from our platform. You can find more details related to the BTCP case on our blogpost.

        • Please note that coin burn did not affect coins deposited to our custodial accounts after the BTCP network launch, so none of customers’ assets were affected. Nevertheless, no airdrop of old coins was held.

Let us summarize the key points mentioned above. We believe in a future filled with self-sustainable Internet and virtual reality economies and we have actively been creating its vital infrastructure for many years. During this course we’ve mastered ways to create both a product that can support millions of users and the technology behind it. We have expended substantial effort in complying with the evolving regulations in the digital asset space including the practices necessary to exclude bad actors and establish fast and secure operations among many other aspects of the business in this industry.

However, by keeping our main focus on the things we consider to be fundamental, we perhaps neglected Public Relations as well as the necessity of reacting to public accusations – both fabricated and genuine. We consider it to be an important part of a public product and we are confident in our ability to convey our values and ideals.

We are constantly on the lookout for public communications talent with or without experience in blockchain technologies. Please feel free to contact us at We’d love to hear from you.

Please do not hesitate to contact me at with any enquiries regarding our values.

Joan Gald
Board Member, HitBTC